A day in Swanage
Last Friday, after the morning classes we went to Swanage. We took a bus, and the journey took 1 hours, including the time of ferry. Swanage is a very lovely town, it's architecture is amazing and we could see lovely views! We walked in a coast trail, it was easy but in the end we were a little tired. After the trail we went to a coffee shop, we wanted some coffee and a piece of cake. The coffee shop offered dinner too, but as we asked only for coffee we couldn't use the tables inside. We had to stay in outside tables, and it wasn't a niece and nite place as the inside room. But the coffee shop was empty! I can't understand this English logic in terms of customer attendance... They prefer to follow the rules than understand the customer desires, even when it's not good for the business. Suprisingly, I could see this behaviour in other situations. In my country people try to meet the customers expectations if it is possible, as a way to ensure that ...