A day in Swanage

Last Friday, after the morning classes we went to Swanage. We took a bus, and the journey took 1 hours, including the time of ferry. Swanage is a very lovely town, it's architecture is amazing and we could see lovely views! We walked in a coast trail, it was easy but in the end we were a little
tired.

After the trail we went to a coffee shop, we wanted some coffee and a piece of cake. The coffee shop offered dinner too, but as we asked only for coffee we couldn't use the tables inside. We had to stay in outside tables, and it wasn't a niece and nite place as the inside room. But the coffee shop was empty! I can't understand this English logic in terms of customer attendance...

They prefer to follow the rules than understand the customer desires, even when it's not good for the business. Suprisingly, I could see this behaviour in other situations. In my country people try to meet the customers expectations if it is possible, as a way to ensure that they will come back! It sounds obvious for me...

Other example we can see in our English school, they change our classes hours because now is a high season. We don't like it, but it is ok. The school offers extra free activities, as a club conversation. But our new classes schedule is in the same hour of the extra activities. We try to explain that we would like some solution in order to attend both, classes and club conversation. They simply answered "you don't pay for this extra activities, is free, we can't do nothing, sorry and good bye". It is rude! They didn't try to find a solution, they just said this is the rule and end of discussion! For me, this is not the best way to treat a customer. I'm not sure that I strongly recommend this school. It isn't a bad school, but is not a very good one. So this kind of behaviour doesn't help. Other example, a classmate said to the teacher that the English book was expensive for her, his answer: "I don't care, you need the book to study here, this is the regulation". What a answer!! He could be more comprehensive and maybe advice her to rent the book in the library, for example.